Frequently Asked Questions

Everything you need to know about your coffee equipment and orders.

What is your return policy for coffee equipment?

We offer a 30-day return window for most items in new, unused condition with original packaging. Please note that some commercial equipment and custom-built machines may be subject to a restocking fee.

Do you ship internationally?

Yes, we ship our espresso parts and accessories worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on the weight of your order.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

Are your replacement parts genuine OEM?

We carry both genuine Original Equipment Manufacturer (OEM) parts and high-quality aftermarket alternatives. Each product listing clearly specifies the manufacturer and compatibility details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For commercial accounts, we also offer financing options through our partners.

Do you provide technical support for installation?

While we provide basic guidance and schematics for many parts, we strongly recommend that all electrical and pressurized components be installed by a certified technician to ensure safety and maintain your warranty.